Every business that hires staff will have one or two horror stories of a bad employee. The hidden issue is that your average employee could prove to be as bad or worse.
You need to be on top of your staff. The fastest way to find out how they are treating your customers is to hire a Mystery shopper to act like a potential client. Have them do the whole process until the actual purchase.
Find a friend or hire someone to do this job for you. Find out how your staff are working for your business.
Robert goes into great detail on just how bad these average employees can be.
Bad Employees Are Bad for Business, but Average Ones Are Even Worse
Every leader knows that bad employees are bad for business, but average employees can be even worse. A recent McKinsey & Company paper suggested a reason why, saying that average employees’ performance ratings do not indicate future performance.